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Depending on the network structure of your mobile carrier, Remote Play may not be available, or it may be interrupted due to an unstable connection.

Remote Play will disconnect when you switch between mobile data and Wi-fi® during use.

Moving your client device around causes the connection to become unstable, which may lead to Remote Play being interrupted or disconnected.

Use Remote Play in a location with a stable and sufficiently fast connection.

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If you’re using Remote Play to control your PS5 console or PS4 console (CUH-7000 series / CUH-7100 series / CUH-7200 series), the video quality is adjusted automatically, depending on your network status. This may help the connection become stable, allowing for a smoother Remote Play experience. If you’re using Remote Play to control your PS4 console from your Windows PC, Mac, or mobile device, go to or, and then select to set a lower resolution video quality.Wait until they’re idle before using Remote Play. This may also happen if other devices on your network are using a large amount of bandwidth. During Remote Play, streaming video and other media on the client device may cause the video to flicker and not play smoothly.If your network environment doesn’t support a sufficient connection speed, contact your internet service provider or mobile carrier for more information. On your PS4 console, go to >, and then select.On your PS5 console, go to >, and then select.Check the estimated connection speed for your PS5 console or PS4 console using in the following ways.

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We recommend a high-speed connection with upload and download speeds of at least 5 Mbps.

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We recommend using a wired connection to connect your PS5 console, PS4 console, Windows PC, or Mac to the internet.If your network environment uses NAT Type 3, you may not be able to connect to other devices, and you may not be able to use Remote Play. If you’re using mobile data, contact your mobile carrier. If the port isn’t blocked, or you still can’t use Remote Play after setting up port forwarding, contact your internet service provider. By doing so, you may be able to use Remote Play. If your router is blocking this port, you can set up port forwarding and allow access from the internet to your PS5 console or PS4 console. Check to make sure that your router, internet service provider, and mobile carrier aren’t blocking this port. Remote Play uses UDP Port 8572 to connect to your PS5 console, PS4 console, or mobile device. Enter the number from your host PS4 console into the app on your client device to link the two devices. On your host PS4 console, from the function screen, select >, and then select and a number appears.Enter the number from your host PS5 console into the app on your client device to link the two devices. On your host PS5 console, from the home screen, go to >, and then select and a number appears.After connecting both devices to the same network, follow the instructions on your screen. You can manually link a device (the client) to remotely control a second device (the host). When your client device can’t find the PS5 console or PS4 console you’re trying to control

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If it’s not updated to the latest version, launch, and then follow the instructions on your screen to update the app.

Check to make sure that is updated to the latest version on your Windows PC, Mac, or mobile device.

On your PS4 console, from the function screen, go to and then select.

On your PS5 console, from the home screen, go to >, and then select.

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Ĭheck to make sure that the system software on your PS5 console or PS4 console is updated to the latest version. You can also check by going to, and then selecting or. Make sure that the checkmark is selected for.

On your PS5 console, from the home screen, go to >, and then select or.

What to check first when Remote Play isn’t availableĬheck to make sure that your PS5 console or PS4 console can connect to the internet, and that you're able to sign in to PlayStation™Network.

You can also visit the support site for information.

Depending on the content or how it’s used, Remote Play may not be available.

Before trying to connect remotely from outside your home, check that your device connects properly while you're near the PS5 console or PS4 console that you’re trying to control.

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